The story began in November 2020. I passed by a department store and saw a shop, where there were some hobby packs of the 2020 Topps Archives available. I like Topps Archives and the 2020 Topps Archives is probably one of my favorite series. I decided to buy 2 hobby packs of the 2020 Topps Archives in the shop.
The first pack wasn’t so special; I just got an insert card. However, things just became interesting when I opened the second pack. I found a card with something blue. I thought that it might just be another insert card. But, no. A redemption card.
Wow!
A redemption card, I couldn’t believe it. It was the first time that I opened a pack with a redemption card inside. I was so excited and asked a friend, who has experience in getting redemption cards.
So, I logged in to the Topps website and submitted the code of the redemption card. Well, my friend told me that he waited for more than 1 year to get a completed card, so I know that it takes time to receive a completed card.
But, it takes even longer than expected. So, let’s see what happened.
After waiting for around 2 years, I was guessing whether something went wrong. I called the Topps Customer Service and someone replied that he couldn’t see any information. It was just so weird, so I began to send an email to Customer Service.
At the beginning, a customer service staffer mentioned the problem with the shipping address. Then, I provided my address, and what happened? It took several months for the IT team to update the address.
Then, they asked me to provide the phone number. I provided it and it seemed that the card should be ready to ship. However, things are not like that.
A few weeks later, a Topps Customer Service staffer indicated that Topps was still working to complete the card. So, this was in February.
In May 2023, firstly, they apologized for the delay and a staffer had escalated the process to provide an update. Then, a couple of days later, a staffer mentioned the card to ship soon. And, they will provide an email shipping notification. But, I didn’t get any information related to shipping. I sent an email again. This time, a staffer replied that please allow several more business days.
In June 2023, they mentioned being sorry for the extra delay. “Please allow some additional time for your redemption to ship.” Nonetheless, at the end of June, no progress.
In July 2023, a staffer said sorry for the inconvenience, and they had escalated my inquiry.
In September 2023, no updates. "Apologize for the delays" again.
So, I have been waiting for the redemption card since November 2020. And I believe that I will still have to wait for quite a while. The company doesn’t really care about it. It takes several months for the IT team to update the shipping address. Then, they just keep saying sorry for the delays. Does Topps really feel “sorry”? Does Topps really care about the customers? Does Topps want to improve the process?
In May 2023, firstly, they apologized for the delay and a staffer had escalated the process to provide an update. Then, a couple of days later, a staffer mentioned the card to ship soon. And, they will provide an email shipping notification. But, I didn’t get any information related to shipping. I sent an email again. This time, a staffer replied that please allow several more business days.
In July 2023, a staffer said sorry for the inconvenience, and they had escalated my inquiry.
In September 2023, no updates. "Apologize for the delays" again.
So, I have been waiting for the redemption card since November 2020. And I believe that I will still have to wait for quite a while. The company doesn’t really care about it. It takes several months for the IT team to update the shipping address. Then, they just keep saying sorry for the delays. Does Topps really feel “sorry”? Does Topps really care about the customers? Does Topps want to improve the process?
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